Participants are introduced to resolution strategies, framing messages, active listening, and a four-step model for addressing and navigating conflicts. Concepts covered are based on research theory in communication and conflict. Interactive elements illustrate key concepts and allow participants to experience and apply new skills.
Conflict management training is offered to all OSU students and employees.
Participants will work together to establish shared knowledge, skills, and values for intergroup communication and collaboration. In so doing, participants will build relationships, practice dialogue, and prepare for pressing institutional and disciplinary diversity, equity, and inclusion challenges. Participants will explore foundational concepts for critical dialogic practices, explore multiple listening skills frameworks and practices listening and share with care, vulnerability, humility, and generosity.
